27 May 2004

To Whom It May Concern

On Tap Plumbing & Heating Ltd

My wife and I contacted this Company to fit out a new bathroom.

We awarded the contract although it was not the cheapest Estimate because we were impressed with the PERSONAL MANNER of Neil Morris, the super-clean COMPANY VAN and an impressive INTERNET SITE – all from a local business, together with a proof of work done with photos.

We have not been disappointed with our choice.

Although we live in a ‘cheaply built’ house and have quite a small bathroom, there are several complexities to the task.

We affirm that Mr Neil Morris is a highly skilled tiler, a ‘thinking man’s plumber’ in that he thinks through a task before starting, an excellent and clean worker and considerate to his customer’s home. We have been impressed by his action to ‘save us from disaster’ in that he remedied previous bad work and that he willingly did one or two ‘little after-thoughts’ to the refit.

Every now-and-again you come across someone who you are happy to invite back to do a task. Neil Morris is one such person. If we had a dozen bathrooms – he would get the task!

We unhesitatingly commend him to you. If you wish to inspect his work, you are welcome to do so at this address by arrangement with Mr Morris.

We wish him well in his business.

John Walden